This course consists of 4 lessons in a
Standard Language Course plus 2 private tutorials on hotel industry, each day.
The course is designed for students who are interested in hotel language for
professional reasons. The program deals with various fields in the hotel sector, aiming at
providing students with the basic vocabulary and professional expressions that are most
often used. The topics are confronted in several ways: with topical readings from manuals
used in hotel schools, as well as analyses of advertising brochures, hotel forms and
newspaper articles about tourism. After identifying the basic technical words and
expressions, the student is helped to assimilate them through targeted exercises and
discussions. On the request of the student, guided visits can be arranged to hotels.
Topics that may be discussed during the course:
1. Hotel classifications by type and law
2. The front desk: reception, cashier, doorman and switchboard
3. Communication in the hotel: telephone, written, direct
4. Reservations and guarantees for the hotel
5. Relations with external agents: agencies, tour operators, public bodies and companies
6. Secretariat: reservation planner and registration of arrivals and departures, filing
and correspondence
7. Checking in the guest: identification, registration, keys and complaints
8. Doorman: services within and outside of the hotel
9. Cashier: specific operations, forms of payment, currency exchange
10. Hotel marketing and public relations
11. Areas within the hotel building
12. Hotel layout and principles of injury prevention
13. Room division
14. Food and beverages
15. Hotel professions
16. The structure of the hotel business
17. Hotel correspondence
Since the material is extremely broad and cannot be covered in a thorough manner
in the few available lessons, students may begin the course by planning with the
instructor a program with a narrower focus on the basis of their needs, with a
concentration on only several topics. In particular, if a student needs to increase his
expertise in a specific area for professional reasons, we recommend that he inform us
before arriving in order to give the instructor sufficient time to prepare a specific
program with selected texts. For example, if a student works in reception, the program
could focus on topics relating to the front desk, reservations and cashier, with practice
and simulated exercises, filling out forms, and so on.
Example of a program: THE TASKS OF THE FRONT DESK: reservation management,
checking in the customer, responding to complaints and information requests, managing
incoming and outgoing correspondence, filling out the room-availability planner, etc. |
